Telenor Engages Oracle for Billing of Wireless Customers

AUSTIN, Texas — The mobile carrier Telenor is tapping Oracle for billing solutions for 175 million wireless customers in Malaysia, Thailand, and Pakistan.

Telenor will use Oracle Communications Billing and Revenue Management, including Oracle Converged Charging, to “lay the groundwork for 5G” and provide seamless charging and billing interactions, according to Oracle last month.

The solutions will support customers in several ways, from an ongoing monthly subscription to a video-on-demand service and from mobile banking payments to large-scale prepaid voice and data services.

Oracle Communications Consulting is leading the implementation.

Telenor is focused on three key initiatives as it expands its global coverage: digitalizing its technical stack to be ready for 5G; innovating its operating model with more touch-free operations; and transforming how it works internally and with partners to deliver more value, while containing capital expenditures, according to Oracle.

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The integrated, cloud-native digital billing and charging solutions by Oracle are intended to give Telenor monetization and real-time rating capabilities to support any payment model — pre-paid, post-paid or hybrid — and any business model, including B2B and B2C account structures. 

With a single billing and charging provider, Telenor should benefit from quicker implementation and streamlined processes to create new offers and provision customers and groups “without needing to manage the risk of out-of-sync revenue systems.”

The solutions have also been validated in performance testing on the Oracle Cloud Infrastructure. It scales to “very high” subscriber volumes under real-world scenarios.

“Telenor is recognized for its innovation and industry leadership as well as driving standards,” said Jason Rutherford, SVP and GM, Oracle Communications, Applications. 

“Oracle’s integrated billing and charging provides a flexible, standards-based platform that will scale to support Telenor’s large customer base today and in the upcoming 5G era.”

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