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Steps to Improving Morale

August 6, 2004
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Morale in the IT department has been in the weeds for several years now.
A bad economy, tight budgets and widespread layoffs have lead to

stressed out and overworked techies.

Analysts, however, say corporate executives can go a long way to improve

morale — and business — by following a few steps. Aneil Mishra,

associate professor of management at Wake Forest University’s Babcock

Graduate School of Management has this advice:

  • With any restructuring move, management should craft a vision of

    the future for their company — not just for shareholders, but for

    employees as well. Company leaders should not just offer rhetoric, but

    offer specific details about the kinds of products they will make, the

    customers they will target and what jobs will be needed;

  • Employers should consider retraining employees for different tasks

    instead of laying off good workers in unnecessary positions and then

    hiring new people;

  • Managers who do have to deal with layoffs in certain departments

    may have to be reassigned to other areas. Many companies provide

    outplacement assistance for employees, but they don’t consider the

    managers who had to deliver the bad news. ”Many companies don’t

    consider the managers who have to deal with the mess (of layoffs). It’s

    a very stressful position.”

  • Managers who have risen through the ranks with certain product

    lines or products may have to be reassigned when assessing those

    products because it becomes difficult for them to look at the

    surrounding issues in an unbiased manner, and

  • Companies should look for internal successes rather than only

    reacting to external situations. For instance, if a major lay off

    occurs, companies may want to look for such things as improved safety

    records and offer incentives for good business practices.

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