Stephanie Wilkinson

Dermot McCormack, chief technology officer, Flooz.com After launching more than 200 Web sites and helping lead three prominent Internet companies through the start-up phase, Dermot McCormack knows a few things about how to make it in the New Economy. One of his favorite rules: Focus on your core competency and outsource the rest. McCormack, the […]

It could have been a scene from Poltergeist. Only instead of angry ghosts invading a television screen, an unidentified intruder took control of a networked computer and rendered it almost useless. It was the middle of the night in May 1999 when a computer hacker infiltrated the PC of Jim Jarrard, president of Cinema Networks […]

Despite a tough year in the courts, Microsoft Corp. still owns the hearts and minds of many application developers, according to Datamation’s Product of the Year survey for 1999. For the second year in a row, the Redmond, Wash.-based company’s Visual Basic 6.0 dominated the race among products released in 1999, garnering 29.5% of the […]

In this article: Here comes the gray boom Characteristics of the generations Chuck Townsend builds bridges. Not the steel-and-cable kind–he builds software tools that unite legacy COBOL applications with new Java technology. To get his product launched, Townsend faces a challenge that’s bound to confront more and more IT managers in the coming decades: he […]

Keeping valued employees– You don’t have to say goodbye By looking for innovative ways to woo back former employees back, IT managers find new strategic staffing tools. By Stephanie Wilkinson October 1999 In this article: AT A GLANCE: CSX Technology Inc. The Boomerang Effect When The Grass Isn’t Greener Retaining Vs. Rehiring Reunited (And It […]

Four years after Kim Clark took over as dean at Harvard Business School in the fall of 1995, there’s been significant reorganization in the IT department around the school’s mission: “Training Tomorrow’s Leaders.” An $11 million IT program, an intranet, and a host of innovative applications–chief among them the extensive use of streaming video–have put […]

“To retain our position, we need to be leaders in using IT in education.” –Kim Clark, dean of Harvard Business school Four years after Kim Clark took over as dean at Harvard Business School in the fall of 1995, there’s been significant reorganization in the IT department around the school’s mission: “Training Tomorrow’s Leaders.” An […]

What users of application development tools most want from vendors, they say, is to get as good as they give. They strive to provide good tools and strong service to their own customers. So, they demand nothing less from the makers of the tools they use. How much emphasis do users place on finding vendors […]

With the ever-accelerating changes in the telecommunications, cable, and Internet service businesses, customer service often gets shunted. For large organizations that increasingly rely on one vendor to provide voice, data, and Internet services, that’s bad news. The good news is many vendors are aware of the problem. What’s the first step toward improvement? “They’ve got […]

Customer service report: IT services Out with the function, in with the service Without customer service, outsourcing is an empty promise. Make sure the vendor puts your satisfaction at the center of the partnership. By Stephanie Wilkinson June 1999 If there’s any part of the IT world where high-quality customer service should be the standard, […]