Attrition is apparent among the IT professional community, according to findings from a META Group, Inc.report. While many employees seem to stay put during tough economic times, the survey of 600 medium-sized to large American corporations indicates a high voluntary departure rate in IT departments across the country. “Surprisingly, given the difficult economic climate, voluntary […]
Every e-business owner’s nightmare is that someone will infiltrate the wall of security designed to protect the valuable customer data contained within. After all, if the New York Times is not immune to hacker attacks, how can you be certain that your e-store will resist infiltration? A free service called ShieldsUP! will quickly test the […]
According to a white paper titled “The Insider’s Guide to Customer Service on the Web: Eight Secrets for Successful e-Service,” companies that don’t develop effective customer relationship management (CRM) strategies can wind up spending up to 20 times more per incident than competitors. Companies with poor e-service not only lose customers but they also experience […]
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