Lynn Haber

Just as for tech consultancy Quest Inc. (discussed in yesterday’s Part 1), problems with the antivirus technology used by the Louisiana Department of Public Safety (LDPS) centered as much on system management as on virus fighting. As described by Dennis Weber, the department’s information services technical support supervisor, updating the latest antivirus signatures was a […]

Last year Quest Inc., an 18-year-old Sacramento, Calif., technology consultancy, experienced no significant downtime from virus attacks on its network security architecture. So why, when its antivirus software license expired late last year, did the $100 million company undertake a thorough examination of the latest technology designed to zap productivity-sapping viruses? Sheer volume. The number […]

In what can only be called a triumphant victory, San Jose, Calif.-based Cisco Systems Inc., outpaced its rivals to scoop up both a first and second place finish in Datamation’s Product of the Year for 2000 in the Network Infrastructure category. Garnering just over 35 percent, Cisco’s 6500 Routing Switch was the clear winner, followed […]

Naysayers may still have their doubts, but readers sent a clear message that Microsoft Corp.’s new flagship server operating system has a big future. They gave first place in the Network & Systems Software category of Datamation’s Product of the Year 2000 to Microsoft Windows 2000 Advanced Server. In fact, it was an overwhelming victory […]

In what can only be called a triumphant victory, San Jose, Calif.-based Cisco Systems Inc., outpaced its rivals to scoop up both a first and second place finish in Datamation’s Product of the Year for 2000 in the Network Infrastructure category. Garnering just over 35 percent, Cisco’s 6500 Routing Switch was the clear winner, followed […]

Anthony Tse, director of engineering, QuinStreet Inc. One-year-old QuinStreet Inc., a technology-oriented direct marketing firm, builds its business by doing more with less. Instead of writing applications from scratch, the Redwood City, Calif.-based startup uses application development frameworks and blueprints to help it create e-commerce networks and provide marketing services for its customers. For one […]

In this article: Lessons learned about contract labor Help is on the way The price you’ll pay Staff augmentation is part of today’s business rhythm. The truth of the matter is, it’s a trend, or perhaps, a new business model, and one that is expected to continue well into the future. As companies across the […]

In as diverse and complex a technology category as network and systems management, vendor customer service and support is key to customer success both in selecting the appropriate solutions and in product implementation. The fact is, distributed systems and network management don’t lend themselves to cookie-cutter solutions. Vendors’ plug-and-play products and point solutions only address […]

A box is a box is a box…until it becomes a solution. That difference is key to understanding the high level of customer service and support IT managers expect from their server vendors. We’re talking the difference between PC file and print server and a mainframe-class server running an ERP application, for example. Several factors […]

Since Children’s Hospital in Boston has long been considered one of the most prestigious facilities for children’s healthcare in the nation, officials there have come to understand the need to identify tools to solve specific problems. And that goes for its IT officials as well. So when Jim Hutchinson, the manager of integrated communication and […]