Lauren Gibbons Paul

This time last year, Dave Dengler was facing a conundrum. The CIO for Keane Inc., a Boston-based management consulting firm, Dengler wanted to encourage his company’s consultants to access Keane’s intranet more often when they were on the road. “We had just spent a lot of time building a knowledge management system [on the intranet] […]

In the beginning, there was COBOL. These stalwart, usually mainframe-based, applications ran businesses for over 40 years. Today–surprise!–COBOL applications are with us still, whether they run on the same big iron or have migrated to more open environments. But these tried-and-true applications no longer have to present a green-screen face to the world. Indeed, many […]

In this article: AT A GLANCE: Southern California Edison Electronic bill presentment and payment involves three distinct processes: Three approaches to electronic bill presentment and payment The banks’ role E-biller lessons learned EBPP vendors You may think paying your monthly bills is a grind, but it’s nothing compared to the money and effort companies expend […]

Depending on where you sit, Windows NT is either a total failure or a godsend as a clustering platform. Bob Baugh, president of Business Integrators, a Houston systems integrator, is just recovering from a miserable year and a half of using a two-node NT cluster. As soon as an AS/400 version of IBM subsidiary Lotus […]

In this article: AT A GLANCE: Carolina Power & Light “Web applications users want” HR Web applications wish list For more information on self-service HR apps, contact these companies: Two years ago, Carolina Power & Lightwas feeling the squeeze of deregulation and a newfound need to compete. “We had a specific goal of cost savings,” […]