Eric Spiegel

I didn’t know what to do. A decision had to be made by the following morning and the clock was ticking. Our client said if we didn’t provide a satisfactory answer to a difficult question, they were not going to renew our relationship. I was new to management and didn’t want to make a great […]

“I knew it!” My partner was sitting there with a big smirk on his face as I was relaying my experience at a vendor conference. I was telling him how the vendor had graciously rented out half of Universal Studios for the last-night party. Free food, free rides, and best of all…no lines! Of course, […]

We made a mistake. That was the consensus from our development team after spending a month with our newest hotshot developer. OK, maybe he wasn’t such a hotshot after all. But he had seemed so perfect for the position. His resume was pristine. He nailed all the technical answers. His references were glowing. So what […]

Press the send button. Really, it’s OK. Just do it. So what if hundreds of customers will receive the email? So what if your boss is being copied? Go on and press send! On the other hand, maybe there are some things to consider before taking that leap of faith. As a matter of fact, […]

Silence. That was the sound in our support center. Our team interpreted this hush as a sign that our largest customer’s software installation was working perfectly. We were basking in the glory of a perfect enterprise rollout. The users had gushed over the new software during training and swore that they couldn’t wait to use […]

”No!” This is the response I got from my toddler daughter to express her dissatisfaction with my very polite request to clean up her toys. I said, ”That’s ONE. Now, please, pick up your toys.” She giggled, not appreciating my poignant use of the word ”please”, and then kicked over a stack of alphabet blocks. […]

Decisions, decisions! Cruising down the cereal isle at the local grocery store, I am overwhelmed by the numerous eye-catching boxes. Although the frosted covered sugar flakes look quite tasty, I can envision my family doctor shaking her head in disgust at my upcoming annual physical. Maybe I should consider a generic brand of corn flakes, […]

I was sitting in my office finishing up some budget reports when an exasperated fellow manager plopped down in the chair across from my desk. He said he wanted to fire his slacking, whining team because they were all easily replaceable. This is after his team had been working 70-hour weeks trying to meet an […]

In light of the downturn in the information technology industry, all IT workers are having to do more work with less. That includes lower budgets, reduced staff and less time to handle an increasing work load. To add fuel to the fire, after going on a spending spree to gobble up Web-enabling software, companies are […]

So the enterprise software company you founded is finally starting to close some deals and clients are actually paying for your product? Now your once fledgling startup has multiple implementation projects running in parallel and your engineers who should be working on improving the product are spending most of their time on these implementations. Your […]