The rapid rise and fall of ASPs is creating significant consternation throughout the IT industry. On one hand, the model of packaged applications, variable pricing and scaleable services appears logical; on the other hand, existing ASPs are struggling to find customers, to become profitable and are changing their “song” regularly — saying anything, it seems, […]
www.metagroup.com META Trend: During 2001/02, IT vendor management teams will increasingly integrate service levels with business objectives and use benchmarking to “market align” prices. Tactical contract management will continue, but strategic approaches will demand transaction (e.g., financial, service, technical) management and regulation (2001-04). Complex service provider interface functions will emerge (2001-05) to balance multi-sourced cross-process […]
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