David Haskin

Generals don’t send troops into battle without training. Similarly, it is perilous for enterprises to roll out new applications without teaching employees how to use them. “Our people wouldn’t be using our applications without training,” said Ann Sullivan, senior vice president and CIO of Maimonides Medical Center in Brooklyn. As Sullivan explained in a recent […]

Even the most sophisticated new hardware and applications won’t benefit the enterprise if employees don’t use them. The often-forgotten solution to that problem is training. Training certainly solved a major problem at the Maimonides Medical Center in Brooklyn. “When I arrived in 1996, the organization had spent $11 million for new applications since 1992,” said […]

The so-called battle between short-range Bluetooth and wider-area 802.11 wireless local area networks (WLANs) is bogus and both will succeed, according to a white paper released Tuesday by TDK Systems. The vendor has a vested interest in the outcome of this “battle” because it creates products for both technologies. The white paper points out many […]

With most of his company’s employees working away from corporate headquarters and needing regular access to corporate data, Thys Coetzee found he had two choices. He could continue wracking up large long-distance phone bills so that employees could dial in for slow, insecure access to that data or he could implement a virtual private network […]

Lowering costs, increasing productivity and improving service are the goals of most new technology deployments. Rice Management, Inc. says it has met those goals with its new wireless local area networks (WLANs). Rice is a 1,000-employee nursing home management firm based in Appleton, Wisc. Until recently, nurses in its 12 facilities would visit patients in […]

Handhelds have become an indispensable part of business, but their use is mostly limited to the management of personal information like contacts and appointments. What if you could use wireless handhelds to improve customer support while spending less? In Part 1, we examined two case studies that did precisely that. Key3Media dramatically decreased its average […]

A user calls the help desk with a problem. All your technicians are in the field, but one who is near the new problem sees an alert on his wireless handheld device. After finishing the first job, the technician walks to the second, creates a trouble ticket using the handheld, and gets to work. After […]