Dana Blankenhorn

Microsoft’s biggest problem is not its antitrust case. Its chief competitive threat doesn’t come from Apple, Nintendo, or America Online. Its biggest problem is ignoring the rules that govern the evolution of technology — and business. Microsoft styled itself and its products in the image of most early computers, using what came to be known […]

June 28, 1999 Customer service report: Intranets The importance of today’s internet technologies to business means that increasing performance, maintaining reliability, and responsive customer service are more important than ever. By Dana Blankenhorn Bringing it all together Internet technologies have become the heart of the corporate IT effort. As such, they are intimately connected with […]

Internet technologies have become the heart of the corporate IT effort. As such, they are intimately connected with customer care and relationship management efforts. “What’s happening is the Internet and the availability of the new technologies is causing companies to create strategies around them,” says Albert Nekimken, senior analyst at INPUT, a market research company […]

When two companies merge, the systems battle begins. Which “side” will win control of newly combined departments is anyone’s guess. But any technology you have that’s better than what the other side has is a strategic weapon in that war. This issue is being faced by employees of the former Chrysler Corp., based in Detroit, […]

Every manager knows that a Web site can be reached from anywhere in the world. But few companies take advantage of that fact. Terry Lund is an exception. Lund’s title is director of Internet Initiatives for Eastman Kodak Co., of Rochester, N.Y. “My primary responsibility has been the globalization of Kodak’s Web presence,” he says. […]

Since 1995, writers have considered the area of basic Internet technology a two-horse race between Microsoft Corp., of Redmond, Wash., and Netscape Communications Corp., of Mountain View, Calif. And it’s still true in 1998. d In one of the closest competitions of the 1998 Datamation Product of the Year awards, Communicator 4.5 from Netscape, nicknamed […]