Charles Waltner

In the past Robert Neve, associate information specialist at New York-based Pfizer, would have been worried if a two-year veteran left his IT help desk at the pharmaceutical drug manufacturer’s central research facility in Groton, Conn. But the rookie who replaced a veteran member of the help desk earlier this year has been doing a […]

In this article: Managed desktop PCs will jump from 3% to 34% of all business PCs Lessons learned Proliferation of products spurs spending on asset management software George Lioudis, director of systems engineering at Prudential Insurance Co. of America in Newark, N.J., has the cards stacked in his favor for centrally managing his company’s desktop […]

Low-tech asset managementIllustration by Daniel Guidera It is more difficult than you think to manage a computer that isn’t connected to a network. Most computing executives, however, say they have found ways to include laptops in their administrative regiment. But as the following anecdotes indicate, the solutions are as much policy related as they are […]